IT Services Help and Support Email and M365 Staff Email @ JCU
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All current 一本道staff have access to M365 (Microsoft Office 365) which includes a .
The login for your M356 account is your email address (Firstname.Surname@jcu.edu.au) and your current password.
If you are unsure of your email address or password please contact the IT Help Desk.
Important information
Access to email via M365 is provided for your use in a professional capacity while employed at JCU. Please read the following:
Access to your 一本道M365 account, including staff email will be terminated 30 days after your employment at 一本道ceases.
All staff can access Email from home, work or overseas via , you will need an internet connection before .
Staff can use or a supported email client to access their staff email. Supported email clients include Outlook 2013 or 2016 for PC and Outlook 2013 for Mac.
If you wish to have Outlook set-up on your 一本道staff computer please contact the IT Help Desk via the
Each staff member has a 100GB email quota, mail, calendar(s), tasks and contacts all count towards your quota usage.
If the amount of data stored in your email account exceeds your quota you will be sent a warning message, as a reminder to delete old emails.
How to check your quota
- Log in to your
- Navigate to Settings > Mail > General > My Account to see your current mailbox usage.
There are a number of email aliases and lists provided by 一本道to promote communication between units or with students. You can find these on the Contacts page.
Spam is unsolicited email, usually sent in bulk. Microsoft provides a full virus and spam scanning service for all Office 365 mailboxes.
For information on spam along with guidelines for naming and safely opening attachments see: Email Spam and Attachments Guide.
The University uses Windows Defender (SCEP) Anti-Virus Software to check all incoming and outgoing email messages. Defender (SCEP) is installed on all 一本道owned computers, Windows Defender is also available by default on all personal computers running Windows 10. For more information on viruses and anti-virus software, please read our Computer Virus Guide.
As a 一本道Staff member you have access to login with your 一本道staff email address and password if prompted! is a wealth of information containing tutorials and self-paced activities that will enable you to master Outlook for the PC or Mac.
The following courses may be of interest:
Please log a job via the and one of the 一本道IT Support team will be happy to assist you further.